Terms and Conditions
- Free Delivery: Any product purchased from Seraph Medical Wholesale that exceeds N$ 1000.00 qualifies for free delivery to your premises within the Windhoek area.
- Incorrect Address: In the event of an incorrect address being provided, we reserve the right to charge for delivery costs within the Windhoek area.
- Estimated Time of Arrival (ETA): The ETA indicated on the quotation for each product is an estimate only. All orders are subject to supplier stock availability and are based on normal full working days. If orders are delayed, a customer representative will contact the customer as soon as possible.
- Liability: Seraph Medical Wholesale CC will not be held liable for any goods that were damaged or lost by the courier during shipping. If the client has not received their package within 3 days of shipping, they should contact us. We will provide proof of shipment and, if needed, a signed copy of the waybill as proof that the package was sent. Any additional queries must be settled with the courier directly.
- Incorrect Address Provided: If an incorrect address has been provided to Seraph Medical Wholesale, we reserve the right to charge for any extra carriage costs incurred.
- Orders Outside Windhoek: All orders outside Windhoek are shipped with the courier of the client’s choice. The client will then be responsible for all transport/delivery costs.
Please note that these terms are subject to change without prior notice.
- Default Warranty: All products sold by Seraph Medical Wholesale come with a default carry-in warranty, as outlined by the manufacturer’s terms.
- Manufacturer’s Terms: Customers are bound by the terms and conditions set out by the product’s manufacturer.
- Return of Goods: Defective goods should be returned to our Windhoek Head Office in their original packaging at the customer’s expense, as per our terms of service.
- Purchase Receipt: All returned goods must be accompanied by the purchase receipt and/or tax invoice, as per our terms of transaction.
- Physical Damages: Any physical damage to a purchased product will effectively void the warranty, as per our terms of warranty.
- Software Issues: Problems related to a device’s software are not covered by the warranty and may incur charges at our standard hourly rate, as per our terms of service.
- Non-Warranty Repairs: Repairs not covered by the warranty will be charged at our standard hourly rate, as per our terms of service.
- Product Warranty: A product warranty guarantees goods against faulty materials and workmanship, as per the manufacturer’s terms. Faulty goods will be sent to the manufacturer for repair.
- Reseller’s Note: Please note that Seraph Medical Wholesale CC is a reseller and does not manufacture the goods. The warranty terms are set by the manufacturer. We initiate the warranty process as a service to our customers, as per our terms of service.
Please note that these terms are subject to change without prior notice.
- Devices booked into our workshop are not covered for theft, fire, or any other damage while in our possession. It is the client’s responsibility to ensure that their device is covered by their own insurance under the agreed terms.
- Seraph Medical Wholesale cannot be held responsible for any loss of data. We strongly advise clients to back up their data before booking in their device, as per the terms of our data protection policy.
- No item will be returned to the client without the original job card receipt, as stated in our terms of service. Our standard hourly rate may apply for any work done, as per the terms of our pricing policy.
- No items will be returned before the full invoiced amount is paid, unless the client has made alternative arrangements in writing, which have been agreed upon by both parties under specific terms.
- Once a repair job is completed, the client will be notified to collect their device. It remains the client’s responsibility to inform Seraph Medical Wholesale if their contact details have changed and to follow up on the status of a repair job, as per the terms of our communication policy.
- Devices that are not collected within 60 days after the client has been notified will be sold to cover costs, as per the terms of our uncollected devices policy
No Refunds Policy:
- We adhere to a strict policy of no refunds.
Faulty Items:
- Items returned within the warranty period due to faults are handled in accordance with the manufacturer’s warranty policy, not our returns policy.
Special Occasions Refunds:
Seraph Medical Wholesale may issue refunds on special occasions at its sole discretion. If a refund is requested, the following conditions must be met:
- The returned items must be in substantially the same condition as when they were delivered by Seraph Medical Wholesale, including packaging material and documentation.
- All returns are subject to a handling fee of up to 15%.
- No cash refunds will be issued.
- Software may only be returned if the packaging is unopened and has not been tampered with in any way.
Non-Returnable Items:
Certain items cannot be returned, including but not limited to:
- Labour, delivery, and/or completed services.
- Microphones, earbuds, and other similar products.
- Consumable items such as batteries.
- Items that have been etched or otherwise personalized.
- Any items that were specially ordered for the client.
Non-Refundable Deposits:
- All deposits paid are non-refundable.
Please note that this policy is subject to change without prior notice.
Seraph Medical Wholesale CC consistently updates the information available on our website. However, we do not assure, either explicitly or implicitly, the precision, comprehensiveness, or dependability of the information presented on the website. We retain the right to alter or cease any aspect, feature, or service provided on the website at any moment without prior notification. The views, information, data, or content found on the website should not be construed as counsel and are solely intended for informational purposes. Seraph Medical Wholesale CC does not offer any warranties or assertions regarding the precision, comprehensiveness, or dependability of such views, information, data, or content.
Seraph Medical Wholesale endeavours to ensure the prices of our products are as accurate as possible. However, we reserve the right to change the prices of our products without notification. To confirm prices, please contact as at sales@smw.com.na. All prices listed on our website are VAT inclusive.
The following payment methods are accepted:
- Direct Bank Deposit
- Electronics Fund Transfer
- Cash on Delivery
- Digital Channels: FNB APP & Any Banking Institution
Please note that Seraph Medical Wholesales is a Cashless Business and only accepts payments via Digital Channels.
- To apply for a Credit Account, please mail us on accounts@smw.com.na.
Seraph Medical Wholesale CC Shall Not Be Responsible For Any Loss, Liability, Damage (Whether Direct, Indirect Or Consequential), Personal Injury
Or Expense Of Any Nature Whatsoever Which May Be Suffered By You Or Any Third Party As A Result Of Or Which May Be Attributable, Directly Or Indirectly, To:
- Your use of or reliance on any information provided on or via the Website
- Any e-mails sent from the Website
- Services provided via this Website
- Any viruses that may infect your computer or other property on account of your access to or use of this Website
- Use of content, data or information made available via the Website
- Any failure, delay or unavailability of the Website or any Services offered via the site for any reason whatever
- The supply, or failure or delay in supplying any of the Services offered via the Website; and
- The breach of any of these terms of use by you
These terms and conditions are the complete and exclusive agreement between Seraph Medical Wholesale CC and the customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Seraph Medical Wholesale CC and the customer relating to the subject products.
To the maximum extent permitted by applicable law, in no event shall Seraph Medical Wholesale CC, its affiliates, agents, directors, employees, suppliers or licensors be liable for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, that result from the use of, or inability to use, this service. Under no circumstances will Seraph Medical Wholesale CC be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the service or your account or the information contained therein.
Seraph Medical Wholesale CC assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our service; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
The services are provided “as is” and Seraph Medical Wholesale CC disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, Seraph Medical Wholesale CC makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any services or goods requested through the use of the services.
